Meet Nikki, our Customer Success Associate

Creating that top notch customer experience, say hi to Nikki!

Meet Nikki, our Customer Success Associate. Nikki joined Acre in July 2021.

What made you want to join Acre?

 

Working for a start-up always intrigued me, being able be part of culture that is innovative, fast pace and hands on. I wanted to be a part of something from the ground up and Acre has a unique concept and product, I couldn’t think of a better fit!

 

What does a typical day look like for you?

 

Working in Customer Success means I get to communicate with brokers daily and help solve any queries or issues. I also get to create content to support our users, such as articles and training videos. No day is quite the same, which makes it interesting.

I wanted to be a part of something from the ground up and Acre has a unique concept and product, I couldn’t think of a better fit!

 

What were you doing before?

 

Before working for Acre, I was living in Chester working for GB Group, an identity verification, location intelligence and fraud prevention company. I was a Customer Operations Executive helping the onboarding, set up and configuration of customer accounts.

 

What's your go-to lunch (and why?)

 

We’re incredibly lucky where Acre’s office is in London, so I am spoilt for choice, and I try to switch it up. But my favourite would have to be the falafel and hummus salads at the street food market on Berwick Street.

What superhero power do you bring to the team?

I think reading people's minds, I can pick up quite quickly where a customer needs a hand. Then I do all I can to ensure they know how to use the platform or have the answer they need.

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