Life at Acre
Meet Nikki, our Customer Success Associate. Nikki joined Acre in July 2021.
Working for a start-up always intrigued me, being able be part of culture that is innovative, fast pace and hands on. I wanted to be a part of something from the ground up and Acre has a unique concept and product, I couldn’t think of a better fit!
Working in Customer Success means I get to communicate with brokers daily and help solve any queries or issues. I also get to create content to support our users, such as articles and training videos. No day is quite the same, which makes it interesting.
I wanted to be a part of something from the ground up and Acre has a unique concept and product, I couldn’t think of a better fit!
Before working for Acre, I was living in Chester working for GB Group, an identity verification, location intelligence and fraud prevention company. I was a Customer Operations Executive helping the onboarding, set up and configuration of customer accounts.
We’re incredibly lucky where Acre’s office is in London, so I am spoilt for choice, and I try to switch it up. But my favourite would have to be the falafel and hummus salads at the street food market on Berwick Street.
I think reading people's minds, I can pick up quite quickly where a customer needs a hand. Then I do all I can to ensure they know how to use the platform or have the answer they need.