Acre’s mission is simple: make home-buying quick and easy for everyone involved. When it took our founder, Justus, over six months to complete the purchase of a house, he knew something needed to be done. With the help of Aviva and Sesame Bankhall Group, we worked with advisors, lenders, and insurers to rewrite the rules on how mortgage applications should be done and make things fast, simple and less stressful for everyone involved.
We went live with our first users in Q4 2020 and are now expanding the team as we onboard more mortgage advisory firms. Join our Customer Success team and become one of the faces and voices of Acre.
As Acre’s Customer Success Associate, you are at the frontline of customer interactions. You will be promoting the adoption of Acre among mortgage brokers, helping them get the most out of our end-to-end system. You will help onboard, train and manage the day-to-day interactions with them. You are also a problem solver who will play a critical role in managing customer escalations, upcoming product changes, and resolutions to their issues. You will work in close collaboration with other teams at Acre, in particular Product, Design and Business Development, as an advocate for user needs and to ensure the product continually delights our customers.
This will be a fantastic opportunity to gain experience in a fast-paced Fintech start-up and directly contribute to its growth.
As our Customer Success Associate, you will be:
You should apply if you:
What we offer:
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better, then we’d love to hear from you.