Meet Ollie, a Customer Success Associate

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Meet Ollie, an Associate who joined Acre's Customer Success Team in 2023.

What were you doing before you joined Acre?

Before joining Acre, I learned the ropes of Customer Success working in a variety of Leisure, Fintech and SaaS startups. I’ve always been in CS / Tech but worn many hats and found CS is a great way to see lots of moving parts of a business. I’ve worked in businesses of 5 people, and 500 people and I love understanding how companies of varying sizes operate, improve and grow.

What’s your favourite part of your job?

I’m really lucky to be given great autonomy with how we tackle Customer Success at Acre! It’s really important for me to have an element of creative license with problem solving, and be able to pitch my ideas for how we can improve both our team efficiency and create a better experience for brokers.

What does a typical day look like for you?


As a Customer Success Associate you might think my day is dictated by a constant influx of customer queries, helping put out tech fires or catching up with our clients via phone, email or a screen share… and to some level that’s true!

That said, I’m always doing research into how we can improve, delivering live webinars or training to clients, or getting involved in a handful of projects. Whether it’s to evolve our current processes, provide reporting, or improving my mortgage knowledge.

We’re also quite a collaborative team so we have a rotation of various ongoing tasks we do each week to support the smooth operation of support, webinars and onboarding of new clients.

What’s your favourite thing about working at Acre?


It has to be the people! At all levels of the business, everyone is so approachable for help, answering questions or just to bounce ideas off people with different experience. And we all have a laugh too!

Also the onboarding was great. I came to Acre with software experience but knew nothing about mortgages and I was apprehensive that it’s something you can just pick up, but the team had a great roadmap and continuing support to get me up to speed.

And I can’t fail to mention the perks? Whole company trip to the South of France? Don’t mind if I do..

What do you do outside of work?

If I’m not at work, I’ll be out on my bike! I live for good weather, so if I’m not cycling or exploring London, you’ll find me glued to a rock in 30°C heat somewhere in the Med! I like to keep fit and need constant stimulation so this year I started Brazilian Jiu Jitsu and I’m trying to work on my Spanish.

Hasta luego! 👋

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